Sunday, July 22, 2018
The Beechmont Beerware Hotel Development Index
This is something new that we got our guys started on, and got to thinking, we could work it into something useful that we could charge for. It's still a work in progress, so we use a 'beerware' pricing model (only charging real money for custom work)
Over time, we'll refine it. We're also going to add marketing data such as traffic and demand generators.
Thank you for your support.
Click here for the index.
Over time, we'll refine it. We're also going to add marketing data such as traffic and demand generators.
Thank you for your support.
Click here for the index.
Monday, July 9, 2018
Seth's Blog : "Hit the red button"
"Hit the red button"
Everyone on your team should have one.
When we hit the button, it instantly alerts the CEO or someone who willingly takes responsibility for what happens next.
And then the question: What are the circumstances where an employee should (must) hit the red button?
Everyone on your team should have one.
When we hit the button, it instantly alerts the CEO or someone who willingly takes responsibility for what happens next.
And then the question: What are the circumstances where an employee should (must) hit the red button?
Consider:
The red button makes it clear to your team that they should either solve important problems on the spot or let you do so, and that not treating a problem seriously is not an option.
And if you don't treat your project seriously enough to have a button, if there isn't a culture where you want people to either fix these sorts of problems or get them looked at immediately, why not?
We can compromise our way into just about anything. At least do it on purpose.
- A sexual harassment complaint
- A customer leaves over poor service
- There's pressure to ship inferior or dangerous products
- The wait in the customer service queue passes 8 minutes
- Any other combination of bribery, racism, dumping of effluents, breaking promises, cooking books, lying to the public, etc....
The red button makes it clear to your team that they should either solve important problems on the spot or let you do so, and that not treating a problem seriously is not an option.
And if you don't treat your project seriously enough to have a button, if there isn't a culture where you want people to either fix these sorts of problems or get them looked at immediately, why not?
We can compromise our way into just about anything. At least do it on purpose.
What are some less-than-desirable innovations you’ve noticed in modern hotels?
Those weenie little ‘pod-type’ front desks.
You’d think if you’re making an $8–10mil investment in a new hotel, you can tell the architect, builder or brand rep, pound sand, we’re going to stick to what works. But if it’s a new construction brand with that part of the design as a brand standard, you’re stuck with it.
I can understand why they wanted to go with something different. Historically, not a whole lot of work or planning has gone into front desk design in hotels. The front desk was basically a four-foot high countertop, with work surface, recordkeeping and storage faciities on the side facing the clerk.
If you’re checking into a hotel, your first stop is at a counter about the height of a judge’s bench in a courtroom, or the ‘service’ counter at the DMV. It’s disempowering. You’re approaching a counter from which emanates a lot of power and authority and one-sided discretion, but from which you don’t really expect caring service. It lacks warmth: the clerk is dealing with you behind a large physical barrier.
But the solution they came up was not altogether good.
You’d think if you’re making an $8–10mil investment in a new hotel, you can tell the architect, builder or brand rep, pound sand, we’re going to stick to what works. But if it’s a new construction brand with that part of the design as a brand standard, you’re stuck with it.
I can understand why they wanted to go with something different. Historically, not a whole lot of work or planning has gone into front desk design in hotels. The front desk was basically a four-foot high countertop, with work surface, recordkeeping and storage faciities on the side facing the clerk.
If you’re checking into a hotel, your first stop is at a counter about the height of a judge’s bench in a courtroom, or the ‘service’ counter at the DMV. It’s disempowering. You’re approaching a counter from which emanates a lot of power and authority and one-sided discretion, but from which you don’t really expect caring service. It lacks warmth: the clerk is dealing with you behind a large physical barrier.
But the solution they came up was not altogether good.
Subscribe to:
Posts (Atom)