Showing posts with label Food and beverage. Show all posts
Showing posts with label Food and beverage. Show all posts

Monday, July 9, 2018

Can we open our own restaurant by studying hotel management?

Obviously you can, lots of people do . . . but without specific knowledge, skills and ability in the management of a food and beverage operation, you're adding a great deal of risk to what is already a risky venture. 80 to 90% of independent, non-franchised restaurants fail within the first two years.

I've actually heard human resources people talk as though middle management is middle management — if you can run a hotel, then obviously you can run a restaurant; if you can run a convenience store, then obviously you can run a movie theater; if you can manage a daycare then obviously you can run a hotel — and I've always wondered how such genius evolved on earth.

Image result for hot dog cart in front of hotel

I've managed hotels for years. I've managed motion picture theaters for some 15 years in addition to that, and there isn't that much about running theaters that qualified me to manage a hotel. Even the art and science of supervision is different: with theaters, you use minimum wage teenagers; with hotels, you employ adults who have to make a living on what you pay them, who are more likely to question the legitimacy of any authority you try to assert, and with whom you cannot deal so arbitrarily. Supervising kids truly is ‘kid stuff’ (bad pun) by contrast to supervising adults. Things we associate with “management” — organizing ability, hiring, training, staffing, discipline and supervision; vigilance, marketing ability, troubleshooting and problem solving, recordkeeping, overall responsibility and accountability — are all together just one part of the required skill set; and many of those parts aren’t doable without some specific subject matter expertise. If you don't know what you're trying to manage, there's a very low limit to how well you can manage it.

Saturday, April 29, 2017

Hotel Management: What is a healthy ratio of food & beverage revenue to room revenue?

Zero to irrelevant. (I'm not being a wise guy. I'm serious.)
  • If you have a limited service or select service operation with a breakfast, manager's reception, or snacks and sodas provided to attendees of your events in whatever meeting or small conference space you have; then you have no f&b revenue or, if you do (say, the eight to ten bucks you can be asked to pay for a cooked-to-order breakfast at a Hilton Garden Inn), food is only incidental to your main business of renting the rooms, or renting the conference facility. The $8-10 you charge for breakfast at a Hyatt Place (another one of those new, 'upscale select service' brands that, along with Hilton Garden Inn, are a growing segment of the business . . .) will take the edge off the cost of providing it, but will not amount to a significant revenue source by comparison to your room charges - if it even completely covers the cost of providing the food.
Image result for hotel restaurant