Monday, July 9, 2018

How to Retain Employees Better... By Asking These 10 Simple Questions

From Better Chains

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Seth's Blog : "Hit the red button"

"Hit the red button"

Everyone on your team should have one.

When we hit the button, it instantly alerts the CEO or someone who willingly takes responsibility for what happens next.

And then the question: What are the circumstances where an employee should (must) hit the red button?

  • A sexual harassment complaint 
  • A customer leaves over poor service 
  • There's pressure to ship inferior or dangerous products 
  • The wait in the customer service queue passes 8 minutes 
  • Any other combination of bribery, racism, dumping of effluents, breaking promises, cooking books, lying to the public, etc.... 
If you don't have a button, why not?

The red button makes it clear to your team that they should either solve important problems on the spot or let you do so, and that not treating a problem seriously is not an option.

And if you don't treat your project seriously enough to have a button, if there isn't a culture where you want people to either fix these sorts of problems or get them looked at immediately, why not?

We can compromise our way into just about anything. At least do it on purpose.



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The 4 Questions Your Recruiters Need to Ask Their Candidates!

From LinkedIn Prime

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What are some less-than-desirable innovations you’ve noticed in modern hotels?

Those weenie little ‘pod-type’ front desks.

You’d think if you’re making an $8–10mil investment in a new hotel, you can tell the architect, builder or brand rep, pound sand, we’re going to stick to what works. But if it’s a new construction brand with that part of the design as a brand standard, you’re stuck with it.

I can understand why they wanted to go with something different. Historically, not a whole lot of work or planning has gone into front desk design in hotels. The front desk was basically a four-foot high countertop, with work surface, recordkeeping and storage faciities on the side facing the clerk.

If you’re checking into a hotel, your first stop is at a counter about the height of a judge’s bench in a courtroom, or the ‘service’ counter at the DMV. It’s disempowering. You’re approaching a counter from which emanates a lot of power and authority and one-sided discretion, but from which you don’t really expect caring service. It lacks warmth: the clerk is dealing with you behind a large physical barrier.

But the solution they came up was not altogether good.

Hotel Revenue Managers Say They Want a Revolution

From Skift

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Seth's Blog : Our pre-judgment problem

Our pre-judgment problem

Most of us can agree that picking a great team is one of the best ways to build a successful organization or project.The problem is that we're terrible at it.

The NFL Combine is a giant talent show, with a billion dollars on the line. And every year, NFL scouts use the wrong data to pick the wrong players (Tom Brady famously recorded one of the worst scores ever 17 years ago). Moneyball is all about how reluctant baseball scouts were to change their tactics, even after they saw that the useful data was a far better predictor of future performance than their instincts were.
And we do the same thing when we scan resumes, judging people by ethnic background, fraternity, gender or the kind of typeface they use.

The SAT is a poor indicator of college performance, but most colleges use it anyway.

Famous colleges aren't correlated with lifetime success or happiness, but we push our kids to to seek them out.

And all that time on social networks still hasn't taught us not to judge people by their profile photos...

Most of all, we now know that easy-to-measure skills aren't nearly as important as the real skills that matter.
Everyone believes that other people are terrible at judging us and our potential, but we go ahead and proudly judge others on the basis of a short interview (or worse, a long one), even though the people we're selecting aren't being hired for their ability to be interviewed.

The first step in getting better at pre-judging is to stop pre-judging.

This takes guts, because it feels like giving up control, but we never really had control in the first place. Not if we've been obsessively measuring the wrong things all along.


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End of an era: Even smokers have made their peace with "100% smoke free" hotels.

From USA Today

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