Friday, April 21, 2017

Hotels for sale: Red Roof Inn, Parkersburg, West Virginia

Okay, who wants to go to Parkersburg?  There are two hotels on the market here . . .

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Property offering

PARKERSBURG, WV 26104-3879

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Listing broker: HREC Investment Advisors

TripAdvisor reviews: Bubble score 3.5

This bubble score is dismal for a Red Roof Inn, although we've seen worse.

Property website:

Red Roof Inn Parkersburg -- Red Roof Inn child site

Tuesday, April 18, 2017

Is it OK to reserve hotel rooms and resell them as a business?

We won’t let you do it with ours, because we have no control over who you re-sell them to, and it becomes a security issue.

We have a company policy on “warehousing”: a room may only be rented to the actual guest, who will actually occupy it. It’s my only assurance that you’re not hiding Tad Cummins and his 15-year-old companion in there.

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There are several online travel agencies to whom we make available a certain quantity of rooms, but they don’t actually reserve the rooms until they have a buyer — who, immediately upon their referral of that reservation to us, is subject to the same scrutiny as any other customer seeking to register as a guest. We have their full information. We’re not running a movie theatre or a football stadium, no one reserves rooms and, on the arrival date, shows up with a ticket entitling them to that room.

How do I plan my career path to become a CEO of a Fortune 500 hotel chain?

Wrong question.
If you insist, you'd have to ask Marriott, Hilton or Hyatt -- those are the only hotel chains on the Fortune 500. (Actually there are four, but Starwood has been bought out by Marriott.) Accor didn't make it. Somehow, IHG, the owner of Holiday Inns, didn't, either. (Of course, I could learn more about Fortune’s methodology, but I don’t bother because I don’t pay that much attention to the Fortune 500.) Companies like Las Vegas Sands and MGM Resorts made it, but they're in the casino business, not the hotel business.
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A better question would be, what would you do as CEO of one of those companies if you had the job? It’s a question that every applicant for any accountability in my company, especially that of a hotel manager, gets asked and I’d better like their answer — what would you do with this job if I gave it to you? What would you do with this hotel if I put you in as g.m.?
Because once you've settled on a good answer to the question, what would you do as CEO of one of those companies if you had the job? (and of course, will they like your answer? — don’t forget that part), two things happen.

Why do some hotels have two brands, chain and independent? (Some hotels have names like these : Four Seasons George V, Fairmont The Plaza, Fairmont The Savoy, Four Seasons Beverly Wilshire, etc. Are these type of agreements common? Would these be considered managed properties instead of franchise or other form of agreement?)

These are merely location descriptors, not part of the brand itself (except for the individual property described); and have nothing to do with whether the property is managed directly by the chain that owns the brand or is franchised . . .

They’re necessary in places where there is more than one property operating under that brand in a single city, town or place. The most ‘obvious’ example of the need that I’ve ever seen was the Marriott Crystal City and the Marriott Crystal Gateway, two entirely separate, self-contained, big-box Marriott hotels, but both located in the Crystal City complex in Arlington, Virginia, about 1500 feet and across the U. S. 1 traffic artery from each other. But in order to have the Hampton Inns in your town designated as the Hampton Inn-North and the Hampton Inn-Airport, your town only has to be large enough to have two Hampton Inns, one in each of those parts of it.

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They may be desirable where an individual property has a history of its own as an iconic property prior to its affiliation with its current brand. Some examples would be the Radisson Hotel Bethlehem in Bethlehem, Pa., back when the Historic Hotel Bethlehem was a Radisson; and the The Omni Grove Park Inn in Asheville, N. C. (The Grove Park Inn was there for the better part of a century before it signed with the Omni brand). With some iconic, high-profile hotels, it’s almost like allowing them to use the chain affiliation as a soft brand.

Originally appeared on Quora

Can I work in hospitality without a hotel degree?

I do, and I don’t have a hotel degree. (Mine’s in architectural technology, from a two-year comm-tech program. I’m a drafter by trade. When I completed the program, none of the area architects were hiring, so I ended up with a job as a night auditor in a hotel at the then-not-much-more-than-minimum-wage of $4.00 per hour, but it all worked out . . . )

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If you want to run a really upscale, specialized, or complex property — a big box Hilton or Marriott with food, beverage and meeting space; a luxury property or resort — a degree in hotel administration or a specialized hospitality field is very helpful.

But much of it is going to be wasted on a select service or economy property, and that is where most people who are employed in hotels work.

It’s also the only kind of hotel we manage. We have, in one location, a Hotel RL in development. (We like the concept, so if it performs well, and running it and having it bring in enough revenue to keep the bills paid doesn’t drive us nuts, we may do more, because it looks like something that would be a particularly fun hotel to run). That one hotel will have about the most complexity — the food and beverage operation, ‘The Living Stage’, the meeting space — that we have any plans to deal with in the foreseeable future in any of our hotels.

Michael Forrest Jones' answer to How do you get into hotel management?

Michael Forrest Jones' answer to What is a smart answer to "Why should I choose you over the other candidates"?

Originally appeared on Quora

Does your cat meow back to you when you talk to it?

My two cats don’t, but some do.

I’ve had cats that did. And I could introduce you to one that does.

This is Sally. She’s the official mascot at the Brookstown Inn in Winston-Salem, N.C., one of my favorite hotels in the area. I was doing some work for them a year and a half ago, and we’ve ‘spoken’ quite a few times.

The Historic Brookstown Inn - Timeline

Sally is a hotel cat, and the almost perfect hotel cat at that.

(One of the things The Algonquin in New York is famous for — besides the Round Table and the $10,000 martini — is an even more famous hotel cat, Matilda. She gets lots of fan mail — the hotel g.m.’s administrative assistant and ‘chief cat officer’ helps her out with answering it, since she ‘doesn’t have thumbs and can’t hit the space bar’ — she has her own Facebook page, and they have a big birthday party for her every year in the ballroom.)

The terminology

Thanks, Anthony (Timeline Photos - Anthony Melchiorri | Facebook ). This could be the start of something big once we keep adding to it and linking back to it.

Some terms are industry jargon, others are specific to a particular brand or chain.

Contributions are welcome.

'Bucket': A vertical file, with a tabbed divider for each room in the hotel, into which the registration sheet that you signed is stored until you check out. In the days before computers, when this was a much more useful piece of equipment, it was also the repository for your bill (see folio).