Wednesday, May 24, 2017

This isn't just a Starbucks disease

Many hotels are bad about it, too.

Business Insider article: Starbucks is quietly changing the business as furious baristas slam the 'cult that pays $9 per hour'

starbucks barista


We've seen this before: Management wants to micromanage the customer experience and leans too heavily upon 'service' and connection (which you can't force). Some even attempt to use it to cover inadequacies in the operation or facility itself. It makes any employee exposed to culpability for anything, and makes for a very unhealthy work environment.

No matter what the 'benefits' are, their value will show up as nebulous if you're not paying a living wage.

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